Service& Repair Repair Rates Estimate Fee: $35 (Applied to labor if estimate is approved). $75 Hourly labor rate:  Expedited "RUSH" service: $45 (same or next day service depending on parts availability, customer responsible for rush shipping charges for parts). Our general turn-around time is 7-10 days depending on the current workload. All repairs are covered by a 90-day parts and labor warranty. VST Repair Policies Completed repairs must be picked up or paid for within 30 days of the first contact attempt. Each day after 30 days will incur a $1 storage fee until 90 days. After 90 days repaired items become property of VST unless otherwise agreed upon. All repairs are covered by a 90 day parts and labor warranty. This warranty covers only the original customer complaint and work done by VST. Problems that occur within the 90-day warranty period that are unrelated to the original customer complaint and original repair will not be covered. VST is not responsible for lost or damaged drive data. It is the customer's responsibility to back-up data in case of hard drive or system failure. Shipping Instructions We recommend that all packages be packed securely by UPS safety standards and that insurance and tracking be included. Items that are packed insufficiently will be re-packed by VST and charged for additional packing materials before being shipped back. No R.A. # is necessary for non-warranty repairs but all shipments must include a note describing the problem or service/repair needed. Also include full name, shipping address, home and/or cell phone number, and e-mail.

VST specializes in support and repair services for select manufacturers including product refurbishment. Our technical staff is factory trained, our facilities are equipped with fully functional test benches, and our staff is oriented to servicing you and your customers including the use of a mature US service network. We will provide a tailored service solution specific to your needs. Let us know what we can do to earn your business.                                                                           Alternatively, VST can service specific product lines on a bulk or lot basis. Each bulk/lot effort will be priced based on scope and complexity. We can assure you that our prices are competitive, and our service superior. Please contact us for a quote. info@vstservice.com Virtual Sounds Technology is an Authorized service center for...

Virtual Sound Technology
1270 Lincoln Ave. Suite 1000
Pasadena, CA, 91103              <------------------items can be shipped to

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